Job Description

Job Description

Job Description

About Penguin Patch

Penguin Patch Holiday Shop: A Heartfelt Tradition for Over 25 Years!

Founded by Kay, a former PTA/PTO President, our family-owned and operated business is proudly located in Keller, TX. Led now by Kay’s daughter Jennifer, we have been dedicated to spreading joy for over two decades!

Seeing children's faces light up as they select gifts for loved ones drives our mission. At Penguin Patch, we believe in empowering through the act of giving.

We're the market leader in bringing holiday shops to elementary schools nationwide — and it all starts with a phone call. Our team builds relationships with PTA/PTO volunteers and school coordinators across the country, helping them bring the Penguin Patch experience to their students.

Job description

Penguin Patch is growing and hiring. Do you have the gift to gab? Do you light up when you're on the phone with people? If so, this is the job for you.

We are located at 721 Chisholm Trail and Bear Creek Pkwy, due west of State Highway 377 in Keller.

What You'll Earn

$18-20/hourly as base pay, plus extra monthly bonuses

What We Offer
•      Yearly prizes and CASH BONUSES

•      Paid training — no experience calling schools required

•      Daily, weekly, and monthly prizes: cash bonuses, gift cards, TVs

•      Team-building days (spa days, shopping days, movie days!)

•      4-day work weeks in the summer

•      2 weeks off at Christmas to spend with your loved ones

•      Real paths to grow: Trainer, Team Lead, Convention Rep, and more

About the role

• This is an office-based role with steady phone conversations all day — with school volunteers, parent group leaders, and your teammates. Full-time, Monday-Friday, 8am-5pm.

What you'll do

• Call PTA/PTO leaders and school volunteers to introduce the Penguin Patch program and how it works
• Bring genuine energy and warmth to every call — you're helping a school bring something kids love to their community
• Listen for what each school needs and match them with the right program
• Guide interested volunteers through signing up, start to finish
• Stay sharp on our current programs and incentives so you can answer questions confidently

Qualifications

• A love of talking to people — customer service or people-facing experience a plus
• Communication skills that build real rapport, not just a script
• A competitive streak and a goal-oriented mindset
• Active listening — you hear the need behind the question
• Basic computer comfort (email, simple data entry)
• A team-first attitude — we cheer each other on

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school graduate or GED preferred
• 1+ year of phone-based sales, telemarketing, or customer service experience is a plus (not required)
• Experience with CRMs (Salesforce is a plus)
• Comfortable learning new computer/phone systems

Our Hiring Process

1. Apply online
2. Role assessment - sent to email (about 30-35 minutes, required for consideration)
3. Phone interview
4. In-person interview and offer

APPLY NOW — Training classes start soon!

Compensation details: 18-20 Hourly Wage

PI380907fdee27-25405-40392012

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